FAQ

About Care Navigation

What is care navigation?

Care navigation provides practical guidance, coordination, and advocacy to help individuals and families understand and move through complex medical, psychiatric, behavioral, and social service systems.

Who do you work with?

We work with individuals of all ages, families, and support systems navigating healthcare, mental health services, disability services, and major life transitions.

What types of situations do you help with?

We assist with hospitalizations, psychiatric care access, complex care planning, discharge coordination, system navigation, communication between providers, and ongoing support across services.

How is care navigation different from case management or clinical services?

Care navigation focuses on guidance, coordination, and advocacy. We do not provide clinical treatment, therapy, diagnoses, or medical decision-making. Our role is to help you understand options, organize information, and navigate systems.

How We Work

Do you work directly with hospitals and providers?

Yes. With your consent, we communicate and collaborate with hospitals, medical providers, psychiatric teams, schools, and agencies to support coordination, clarity, and follow-through.

Do you attend appointments or meetings?

Yes, when appropriate. We can attend medical appointments, care conferences, discharge planning meetings, and system-level meetings to help support communication and understanding.

Do you work with children, adolescents, and young adults?

Yes. We support individuals across the lifespan and their families in navigating medical, psychiatric, educational, and support systems.

Do you offer remote services?

Yes. Services are available by phone, video, email, and secure messaging. In-person support may be available depending on location.

Payment & Insurance

Do you accept insurance?

No. Care navigation services are provided on a direct-pay basis. We do not bill insurance or accept insurance reimbursement for our services.

Can you help with insurance-related issues?

Yes. While we do not bill insurance, we can help you understand coverage, authorizations, appeals, and system processes related to care.

How is payment handled?

Payment is made directly by the individual, family, or responsible party. Payment details are discussed clearly before services begin.

Scope & Expectations

Is this medical, mental health, or legal advice?

No. Care navigation provides education, coordination, and advocacy. We do not provide medical care, mental health treatment, legal advice, or emergency services.

What if my loved one is resistant to care?

We take a collaborative, respectful approach focused on communication, engagement, and practical next steps.

How do you handle confidentiality?

All information is handled with professionalism and confidentiality consistent with ethical standards in care navigation and advocacy.

How long do services last?

Services are flexible and based on your needs, ranging from short-term guidance to ongoing navigation support.

Getting Started

Do you offer a consultation?

Yes. We offer a free 30-minute consultation to understand your situation and discuss how care navigation may be helpful.

How do I get started?

Contact us through the website or by phone to schedule your consultation.